We want to thank you for using FMX to manage your operations. We understand that FMX is often a critical component of running your organization and therefore we take any service disruptions seriously. This postmortem report will help you to better understand what caused the interruption in service as well as how we plan to avoid issues like these in the future.

The root cause of the outage

On the evening of July 18th, we discovered that the FMX platform was unavailable. After investigating we determined that the cause of this was due to an entire region outage at the Microsoft Azure datacenters across the entire US-Central region. You can read more about it here from the Azure team. Tracking ID: 1K80-N_8

Solution

To solve the problem, we simply monitored the situation and waited for the Azure remediations to be implemented.

Future mitigations

On July 30th, we conducted our own internal postmortem discussing future mitigation tactics that we can employ to reduce our reliance on an individual region or cloud provider, improve communication, and improve our monitoring capabilities. This discussion aligned very closely with the Azure Well-Architected Framework.

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Regards,

FMX Team